Frequently asked questions

Please see the following instructions before sending your technical questions to us at service@udoq.de.

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All Apple products with a Lightning Cable (L CABLE) or 30-pin plug (T CABLE) as well as AirPods and the Apple Watch 1,2,3 (Apple products from 2003) are compatible. Almost all mobile devices with a Micro USB (M CABLE) or USB-C port (C CABLE) (devices from the current top 10 manufacturers with Android, Windows, Symbian or Blackberry operating systems) are compatible. Use our configurator to check your devices’ compatibility. udoq’s movable charging plugs make it possible to connect almost any mobile device, and we are constantly including new mobile devices in our configurator. Unfortunately we cannot personally test all mobile devices, so we’re always very happy to hear about any compatible or incompatible mobile devices that are missing. Please send us an email at service@udoq.de.

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After removing the side cover, tip the udoq backwards. Push the udoq cable or adapter from one or both sides into the profile until you can pull it out through the upper or lower opening. First, plug the mains charger connection cable into the CABLE BOX. Then, pull the USB cable into the CABLE BOX. Position the charging plug for your mobile devices and make sure that this can easily be moved. Now, join the connecting cable and the USB charging cable with the charger, and place this in a corner of the CABLE BOX. Gather the USB cables together and put this in the CABLE BOX. Put the cover on the CABLE BOX.

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After tipping the udoq backwards, the cables can be inserted easily and pushed backwards through the opening.

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Loosen both screws on the small cover with the udoq tool (Torx 10).  Press the round base on the original Apple Watch magnetic charging cable (Both Apple charging cable variants in chrome and white are compatible) into the APPLE WATCH ADAPTER with the magnetic side first, and place the cable in the channel that is intended for it. Hook the cable onto the bottom end of the adapter. Screw the cover back on (gently) with the two small screws. After pulling off the side cover, first the cable and then the adapter are inserted laterally. Do not wedge the cable in when inserting it.

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After pulling off the side cover, first insert the cable and then the adapter laterally. Pay attention to the guiding hook on the back of the adapter. Do not wedge the cable in when inserting it. The WIRELESS ADAPTER A can be plugged into any USB port. However, the charging time is shortened if it is plugged into a QUICK CHARGE USB port. Our 5-port USB charger includes a QUICK CHARGE USB port.

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After the USB connecting cable is installed and has been guided through the upper opening, the CABLE BOX SMALL simply needs to be plugged in. The cables are connected to the charger and the box is closed. To disassemble, please detach the front wide hook from the bottom side of the udoq. 5-port chargers or chargers no bigger than 6 x 10 x 3 cm fit into the CABLE BOX SMALL.

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Search for your mobile device, or select it from the menu BRAND, MODEL, NAME. Mobile devices that are compatible with our WIRELESS ADAPTER A (wireless charging) are listed separately. Decide whether you would like to charge with a charging plug (faster) or wireless (easier). Your mobile device or the adapter selected will then appear in the correct size on the udoq. You can now select more mobile devices in the same way. In the menu on the right you can extend your udoq for future devices with ‘free space’. The more devices or free spaces you select, the longer your udoq will be. The number of charging cables and adapters for your mobile devices will be listed and, if needed, stored in the cart. You can remove or duplicate individual mobile devices directly in the display. The distance between the mobile devices can set to between 3 mm and 20 mm. Don’t forget to make space for guests’ mobile devices – for this, simply select additional mobile devices. In the following order procedure you can also change the size and quantity of udoqs and charging cables.

The udoq aluminium profile can be equipped with the four most used udoq charging cables worldwide (L Cable – Apple Lightning, T Cable – Apple 30-pin, M Cable – micro-USB-B 2.0, and C Cable – USB-C 3.1). Depending on the model of the product, cables can already be included in the package. The udoq rail does not come with a charging cable. udoq Appleudoq Android or udoq Power models do come with a charging cable. In any case, all udoq charging cables can be added to any udoq profile as accessories in the online shop.

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udoq charging cables (L, T, M, C,) can be plugged directly into a computer or the original power supply of your mobile devices to either charge or synchronize. You can charge your mobile devices faster, though, if you plug them into a multiple-port USB charger like our 5-port or 6-port charger. The udoq 400 Apple Power and the udoq 400 Android Power models already have a charger and a cable permanently installed.

Mobile devices can also be connected horizontally. If the charging socket is not located centrally on your mobile device, so it would stand at an angle, you can align it horizontally with a UNIVERSAL SUPPORT ADAPTER. The support plate adapts to changes in height, and so can adapt perfectly to provide support beneath your mobile device.

Any variants of charging cable (L, T, M, C,) and adapters can be inserted sideways. The mobile devices and their width limit the quantity of mobile devices and therefore the charging cable adapters.

The charging plugs on udoq cables can be raised up to adapt to most protective cases. For this you can open the adapter by pushing both flaps inwards. The charging plug can now be adjusted upwards in 4 stages up to 8mm, in order to offset protective cases that are up to 8mm thick. Press the adapter back together before you insert it into the udoq. The openings in the protective case have to be bigger than the respective connector dimensions displayed below.

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If one or more mobile devices don’t charge, in most cases it is because a charger is too weak.
In this case, plug the original charger of the respective mobile device onto the udoq cable. Please note that, despite having the same design, the chargers sometimes provide different performance. ´If you would prefer not to use the original charger, we can offer you a charger with 5 USB ports as an accessory, which has excellent performance sufficient for several large tablets and which also charges most mobile devices more quickly.

The plugs are movably mounted so that they can be pivoted and relocated, and to lighten the load on the charging port of the mobile device. 

We are currently working on 2 more udoq charging cables: the L-PD CABLE (USB-C on Apple Lightning with Power Delivery) and the C-PD CABLE (USB-C on USB-C with Power Delivery) as well as a USB charger with corresponding PD output. As soon as we can foresee a delivery date, you will receive a message if you have subscribed to our newsletter.

Here you see all available adapters and parts.

The udoq CABLE BOX S offers a size of 200 mm length x 65 mm width and 42 mm thickness for chargers. Our CHARGER 5 PORT has 90 mm length x 60 mm width and 30 mm thickness  (not including the plugs for AC and USB) and leaves room for plugs and cables.

The udoq SECURITY SET offers a size of 162 mm length x 75 mm width and 45 mm thickness for chargers. Our CHARGER 6 PORT has 99 mm length x 70 mm width and 26 mm thickness  (not including the plugs for AC and USB) and leaves room for plugs and cables.

Outside the CABLE BOX S and the SECURITY SET you can use any other USB charger, to power up the udoq cables and adapters. You can also connect the L CABLE long, M CABLE long, C CABLE long and T CABLE directly to your computer.