FAQ

Please note the answers below before sending us questions service @udoq. De send.

Why udoq?

In just 3 steps you have your own udoq configured.

  1. Select one or more brands, click on your mobile devices in the selection list. You can change your choice of brands at any time. When all mobile devices are selected, click on "Continue to color selection"
  2. Now choose which color yours udoq should have. Our system knows which colors are available in our warehouse.
  3. In the last step you can decide whether we will pre-assemble your connections or adapters or whether you want to do it yourself in your own order. If you select WALL MOUNT, you can attach each rail directly to the wall without wobbling.

In the video you can see how easy it is to create your own using your mobile devices udoq put together All connections, adapters and the power supply are automatically selected and saved in a list. With a click on "Add to shopping cart" your configuration is saved as a set in the shopping cart.

which udoq it's okay for me?

The more smartphones, tablets, iPhones, iPads, eReaders, AirPods, Apple Watches, power banks, etc. you want to tidy up, organize and charge, the longer yours will be udoq.

Use ours Configurator and dock your devices or choose one of ours Bestseller.

The interchangeable ones Connections udoq fit for every mobile device. udoq grows with it and offers old and new devices a central filling station for electricity.

how do i fit mine udoq at?

Since all connections and adapters are movable and interchangeable, you can exchange them in just a few simple steps. This is also described with pictures in our instructions.

  1. Remove the side caps with the udoq At work.
  2. Open the CABLE BOX, loosen the USB cables and disconnect the USB connectors.
  3. Now slide the relevant connection(s) or adapter out of the side udoq out. Make sure that the USB cables from the CABLE BOX slide easily into the RAIL.
  4. Only pull the relevant cable completely out of the rail and remove the connector or adapter.
  5. tip your udoq backwards and slide the new USB cable into the RAIL until you can see it through the bottom mounting hole and push the connector from the bottom up into the CABLE BOX and pull the CABLES along.
  6. Slide the new connector or adapter back into the rail, followed by the other removed connectors or adapters, and pull the USB CABLES along.
  7. Plug in the USB plug and test the charging function.
  8. Replace the side caps and close the CABLE BOX.

Which mobile devices are paying attention udoq?

All Apple products and almost all Android, Blackberry, Symbian or Microsoft mobile devices can be used on the udoq cleaned up and loaded.

Test with our Configuratorwhether your devices are compatible. The movable charging plugs from udoq allow the connection of almost all smartphones, tablets, e-readers, power banks and headphones such as AirPods.

Your devices should not exceed these dimensions.

How many mobile devices can I use udoq load?

udoq can clean up and charge as many mobile devices as you like. The total width of the devices you want to charge at the same time gives the length of the udoq .

With the 5-SLOT CHARGER in der CABLE BOX S on the back of udoq 5 mobile devices can be charged at the same time. Each mobile device is individually supplied with 5V and up to 2,4 A and thus charges very quickly.

You can charge even more mobile devices at the same time if you use the charging cables outside of the udoq connects to multiple chargers or a computer. We recommend this for this L CABLE long and C CABLE long and M CABLE long or the T CABLE long with 150 cm, as well as the WIRELESS ADAPTER.

Which charging cables are included / available?

Each udoq can with any connections be equipped:

  1. L cable (Apple Lightning)
  2. C cable (USB-C 3.1)
  3. M cable (Micro USB B 2.0)
  4. T cable (Apple 30 pin)
  5. WIRELESS ADAPTER 
  6. MAGNETIC ADAPTER
  7. APPLE WATCH ADAPTER.

All ports are powered via a USB cable.

Your Configurations and the BESTSELLER include depending on udoq different combinations of Connections and  CABLE BOX S with 5-SLOT CHARGER.

How do I configure my udoq?
  1. Choose in Configurator the brands of your mobile devices. Select your mobile devices from the list. Your mobile device will appear on the udoq and the appropriate connection cable is selected. To select the WIRELESS ADAPTER, select your device with the addition "WIRELESS ADAPTER".
  2. Choose the color of yours udoq.
  3. Select "Assembly" when we insert the cables for you into the udoq should insert. if you your udoq want to mount stably on the wall, choose the WALL MOUNT .

Put your configuration in the shopping cart. For another udoq to configure, restart the configuration.

How do I mount the WIRELESS or the MAGNETIC ADAPTER?
  1. After removing the side cap, the cable is first pulled through the udoq Rail pushed into the KABEL BOX
  2. Then the ADAPTER is simply pushed in from the side. Pay attention to the guide hooks on the back of the adapter and do not pinch the cable when inserting it.
  3. The ADAPTER A can be connected to any USB socket. However, the charging time will be slightly reduced if they are connected to a QUICK CHARGE USB jack. Our 5 port USB charger offers a QUICK CHARGE USB socket.
How do I mount the APPLE WATCH ADAPTER?
  1. Open the two screws of the small cover with the udoq Tool (Torx 10).
  2. Press the round base of the original Apple Watch Magnetic Charging Cable, magnetic side first, into the APPLE WATCH ADAPTER and place the cable in the designated channel. Hook the cable to the bottom end of the adapter.
  3. Screw the cover back on (with care) with the two small screws.

Now first slide the cable and then the adapter sideways into the udoq a. Do not pinch the cable when inserting it!

User manual as PDF

How are the cables in the udoq guided?

After the udoq is tilted backwards, the cables can simply be pushed in and routed backwards through the opening.

how will mine udoq assembled?

After peeling off the side cap, flip that udoq backwards. push the udoq Cables or adapters into the profile from one or both sides until you can pull them out through the top or bottom opening. First plug the connection cable of the mains charger into the CABLE BOX. Then pull the USB cables into the CABLE BOX. Position the charging plugs for your mobile devices and make sure they can be moved freely. Now connect the connection cable and the USB charging cable to the charger and place them in a corner of the CABLE BOX. Gather the USB cables and put them in the CABLE BOX. put the lid on the CABLE BOX;

Is there a udoq parts overview?

Here you can see them all udoq adapters and components.

Can I charge my mobile devices with protective covers?

The charging plugs udoq Cables can be adjusted in height to accommodate most cases.

  1. To do this, open the adapter by pressing the two tabs inwards,
  2. The charging connector can now be moved up to 4mm in 8 steps to compensate for protective covers that are up to 8mm thick.
  3. Press the adapter back together before inserting it into the udoq put in

Check if the port openings in the protective case are larger than the dimensions.

WIRELESS ADAPTER charges compatible smartphones even with protective cases with a wall thickness of up to 3mm.

Can I use other USB chargers?

CABLE BOX S has internal dimensions of 200mm length x 65mm width and 42mm depth to accommodate 1 USB charger. the CABLE BOX M  has internal dimensions of 300mm length x 65mm width and 42mm depth to accommodate 2 chargers. Other USB chargers can also be used as long as the dimensions do not exceed approx. 65 mm wide and 30 mm thick.

Except for CABLE BOX S or CABLE BOX M  you can connect any USB charger to our Connections plug in or connect the cables directly to a computer. For this are L CABLE long, C CABLE longM CABLE long, and T CABLE most suitable, as these are easier to connect with a length of 150 cm.

Do Smartwatches (Samsung, Huawei, Garmin, Fitbit & Co.) fit?

Our development is currently focused on Samsung, Huawei, Garmin and Fitbit smartwatches, but we can't say when these adapters will be available yet.

There is still the option of simply pulling the smartwatch's USB charging cable into the rail, connecting it to the CABLE BOX and leading it out to the side next to the side cap. Even so, all cables are hidden. A conversion to one of our adapters is then possible later at any time.

Which adapter fits which charging connector?

All USB charging plugs of the Connections are guided in a divisible adapter. All short charging cables: L CABLE short, C CABLE short and M CABLE short, are equipped with a black adapter.

We are L CABLE long has a white adapter that C CABLE long has a dark gray adapter that M CABLE long has a medium gray adapter and that T CABLE long has a light gray adapter.

The shades of gray were originally intended to make it easier to distinguish between the charging plugs. Since L (Lightning) and C (USB-C) are the most common, we have dispensed with this coding and produced black adapters.

Adapters with a 1 will fit all L CABLES, adapters with a 2 will fit T CABLES, adapters with a 3 will fit C CABLES and M CABLES. The length of the cable is irrelevant here.

can udoq Quick Charge or Power Delivery?

We currently have the most important (approx. 1200) mobile devices in the configurator and there are countless others on the market.
In order to do justice to as many connections and varying charging standards as possible, we use different USB chargers.
As a rule, the normal USB-A connections are sufficient lightning, USB-C or Micro-USB charging cables to charge smartphones very quickly with 5V and 2,4A.
For newer iPads with a USB-C charging port, we recommend a USB charger with a USB-C PD port and a C-PD CABLE to use 

Our CABLE BOX S can one of the USB chargers listed below.

 CABLE BOX M can two any combination of the chargers listed below. From the udoq Length 400 (400mm) can die CABLE BOX S or the bigger one CABLE BOX M on the udoq to be attached.

In order to be able to use the PD connections of the chargers with full power, udoq C-PD CABLE can be used.

USB PD CHARGER 4 SLOTS (RAVPower RP-PC136PD)

  • 2x USB-C PD. The two USB C ports support the USB Power Delivery standard with up to 65W. In fact, each port can supply 5V/3A, 9V/3A, 12V/3A, 15V/3A or 20V/3,25A.
  • 2x USB-A (Quick Charge). The USB A ports are 18W Quick Charge ports. These can therefore supply 5V/3A, 9V/2A or 12V/1,5A.

5-WAY USB CHARGER (Tommox TX-MU-500-Q3)

  • 1x USB-A (Quick Charge). The USB A port is an 18W Quick Charge port. This can therefore supply 5V/3A, 9V/2A or 12V/1,5A.
  • 4x USB A. These ports supply 5V/2,4A independently and simultaneously.

USB PD CHARGER 5 SLOTS (CE-LINK, ZX-5U01T), from February 2022.

  • 1x USB-C PD. This USB C port supports the USB Power Delivery standard with a maximum of 30W with 5V/3A, 9V/3A, 12V/2,5A, 15V/3A or 15V/2A.
  • 1x USB-A (Quick Charge). The USB A port is an 18W Quick Charge port. This can supply 5V/3A, 9V/2A or 12V/1,5A.
  • 3x USB A. These ports supply 5V/2,4A independently and simultaneously.
As is udoq powered?

All Connections udoq become of ours 5-SLOT CHARGER powered. The 5-SLOT CHARGER is located in the CABLE BOX S on the back of udoq.

If you want to use your own charger or plug the connectors directly into the computer, we recommend the Connections labeled "long".

How do I use the CABLE BOX?

Use with the CABLE BOX S or CABLE BOX M the connection cable labeled "short". So there is more space to stow the cables.  

After all the connection cables are installed and through the opening in the udoq were led, the CABLE BOX S or CABLE BOX M simply plugged in. The cables are connected to the USB charger and the cable box is closed.

In the CABLE BOX S fits one our our USB chargers or chargers, no larger than 200 x 65 x 42 mm.

 CABLE BOX M can two our udoq Include USB chargers in any combination. From the udoq Length 400 (400mm) can die CABLE BOX S or the bigger one CABLE BOX M on the udoq to be attached.

To disassemble, please unlock the front wide hook on the cable box from the bottom of the udoq.

Can I keep my mobile devices plugged in at all times?

The mobile devices regulate the required charging current completely independently. It doesn't matter whether you use this udoq or plug it into another USB power supply.

This is the only way the device can always keep its very sensitive battery under optimal voltage.

How much electricity is required udoq on standby:

If no mobile devices are connected or if all mobile devices connected are fully charged, the power supply switches back to standby.

Depending on the brand, the standby consumption of the power adapter is around 0,1 to 0,6 watts. The company ANKER cuts here in Test excellent off.

The consumption of various power supplies was in this Test approved.

Cost of power consumption of the power supply in standby mode per year:

Power pack with a consumption of: 0,50 watts

Duration: 24 hours a day
This consumption takes place on: 7 days a week
Electricity price: €0,28 per kWh
Consumption / year: 4,37 kWh       
Costs / year: €1,22

The power adapter also consumes a proportion of 0,6 to 0,9 watts when charging the mobile devices.

The use of udoq is not crucial in this context.

Due to the flexible use and the possibility udoq constantly adapting to changing mobile devices instead of buying a new docking station udoq In the overall calculation, it is definitely the cheapest alternative for organizing your mobile devices.

Troubleshooting

Here you will find solutions and tips for possible problems

Are the connectors loose?

Since the connections can be moved in the udoq are stored, they can move somewhat in all directions. This is intended by us and reduces loads on the charging plugs.

Mobile device not charging?

If only one particular port isn't charging, you're probably using a protective case and the connector plug is too short to reach the charging port. Adjust the connector plug upwards.

MANUAL

  1. Remove the side caps, open the CABLE BOX S and give the relevant cable some length.
  2. Slide the desired connector out of the side udoq Rail.
  3. Open the adapter that holds the connector plug by pressing the two tabs inward,
  4. The charging connector can now be moved up to 4mm in 8 steps to compensate for protective covers that are up to 8mm thick.
  5. Press the adapter back together before inserting it into the udoq put in

Check that the openings in the protective case are larger than the dimensions shown below.

My mobile device has the charging socket on the side?

If the charging socket of your mobile device is not in the middle, you can use the UNIVERSAL SUPPORT straighten. This is simply in the udoq RAIL plugged in. The small support plate can be adjusted in height using a thread

No mobile device charging?

Please check in this order:

Is the charger connector plug on the back of the udoq plugged into the socket?
Open the CABLE BOX S and draw this 5-SLOT CHARGER something out.
Check that the angled connector on the charger is fully inserted.
Use an alternative charging cable and your mobile device to verify that the charger is working.

My mobile device is not in the configurator?

We are happy if you give us a hint service @udoq. De send, then we will record the missing model.

My iPad is charging slowly!

The larger models in particular consume a lot of energy with many active apps and applications (WLAN / Bluetooth) and an active screen. Our 5-fold USB CHARGERS delivers the maximum of current USB chargers with 5V and 2,4A.

Solution A:

  1. loading per USB-C: With our PD CHARGER (USB-C with Power Delivery) you can charge iPads at the highest possible speed. 
Solution B:

  1. Enable hibernation: As soon as the iPad goes to sleep and the screen also turns off, the device uses less power and charges faster.
  2. Apps deactivate: Above all, apps that are constantly updating require electricity.
  3. WLAN / Bluetooth deactivate: Both wireless connections require power.

The development of
udoq and marvin

udoq was developed, patented and designed by Marcus Kuchler in recent years. The personal need to bring order to the chaos of charging cables and power supplies for all of the family's mobile devices was the trigger for the development of udoq – a simple, flexible and sustainable universal docking station for smartphones, tablets, music players and e-readers of all brands and generations. The popularity and demand are now accelerating the development of further components and accessories, so that innovations and improvements are constantly coming onto the market.

In each quarter there is at least
a new product with DNA
by marvin

Marcus Kuchler and his product design company marwin have been advising leading international companies on the development and design of their brands and products since 1990. Designers and engineers with a wide range of specializations oversee around a hundred projects in a wide variety of industries and technical disciplines. They form a creative and efficient team to create innovations and timeless classics.
Analyzes, ideas, sketches, presentations, functional models, 3D data, renderings and design models leave the Munich studio every day.

patented

udoq was invented and developed in Germany. udoq is a registered trademark. udoq is patented in EUROPE (EU 2776898), USA (US 9371959B2), JAPAN (JP 59023 09) and CHINA (CN2012 80066666.6).

Press reports

"The Udoq is a well thought-out docking solution…” – PC-Welt – (DE)
“One charging station for everyone” – FAZ – (DE)
“Vision with potential” – TechnikSurfer – (DE)
“modular connection technology with fast installation” – TechStage – (DE)
“Order in the charging cable chaos” – Christian Just – (DE)
“Universal docking station for mobile devices” – appgefaren – (DE)
"udoq in the hotel room” – hotelier – (DE)
Conclusion: “I am udoq Become a fan” – PocketPC – (DE/CH)
“Tendency to the highest rating” – product tests – (DE) 
 “One dock for all devices” – engadget – (EN)
“a brilliant idea” – nsign – (EN) 
“Sophisticated docking station with a chic look” – MobiFlip – (DE) 
“XL docking station for smartphones and tablets” – OnlinePC – (DE/CH)
“World first – practical charger” – MallorcaHeute – (DE)
“XL docking station – Telekom Handel – (DE) 
“Goodbye cable clutter” – Detail – (DE)
“The charging station for really every mobile phone” – picture – (DE)
“A multi-talent” – Till Wortmann – (DE)
“High quality design “Made in Germany” – (DE)
“Charging dock for all mobile generations” – Tech-Sonar – (EN)
“Universal Charger “Made in Germany”” – INPHO – (DE)
“Modular docking station seeks funding” – AndroidMag – (EN)
“for devices of all manufacturers and generations” – Startup Valley – DE  
“World novelty from Germany” – Pressebox – (DE)
“…one of the most sought-after innovations worldwide” – lematin – (DE)
“No more searching for charging cables!” – Showstoppers – DE
“No more tangled cables” – Basic Tutorials – (DE)
“The universal loading bar” – Spiegel Online – (DE)
“One of my highlights – the docking station from udoq-Dennis Horn – WDR – (DE)
"Exciting solution to load and use different devices" - Amir Tammanai - GIGA - (DE)
"udoq will rock your table” – Peter Lüderitz – (DE)
“Timeless and Sustainable” – ISUS Innovation Foundation (DE)

"Gadgets: Universal docking station works with all devices" - Gregg Ellman -Atlantic Broadband
“CarPlay, Monster offerings, and a Bluetooth water bottle: A day at CE Week” – apple insider.com (EN)
“Review: Premium Docking Station for Multiple Devices
” – iPhone Life Magazine
“2018 Best Electronics Gifts for Fathers Day” – audiogurus (EN)
“Lon Seidman – CE Week and Pepcom Dispatch Collection” – kit.com (EN)
“Dispatch: New Gadgets from #CEWeekNY and Pepcom's Digital Experience East Summer Show” – YouTube (EN)
“Dave Graveline – Podcast Tech News and Commentary” – intotomorrow – (EN)
“Podcast – Tech Zone With Paul Amadeus Lane, Ep. #74 – AI , H-Source , Udoq” – player.fm – (EN)
“Tame Your Desk With The Udoq 400” – Lindentech: Making IT work
"Udoq First Patented Multi-Device Docking / Charging Station for All Mobile Devices Now Shipping” – YBLTV: Where Business Makes News – (EN)
“The premier universal docking station” - MomDoesReviews - (EN)
“the best dock in the market” – yourtechexplained – (EN)
“A charging station with style” – MrMobile – (EN)
“I give it the iPhone Life stamp or approval” - iPhone Life - (EN)
“keeps everything organized and topped up” – Cult of Mac” – (EN)
"one of the best docking stations I have seen" - scottgreenstone
“This is a really nice product” – vowe – (EN)
“You dock with udoq” – Plant Lotus –
“The unified docking solution” - EpicDroid - (EN)
“One of the best things announced at IFA” – ChipChick – (EN)
“This is a keeper” – vowe – (EN)
"more than the average docking station" - enzasbargains - (EN)
“The best docking station” – ProductHunt – (EN)
“the powerhouse of efficiency” – Trendhunter – (EN)
“if xou have a lot of things to charge” – Technutty
“to charge all of your devices” – DubaiMazad – (EN)
“I was impressed of the build quality” – coolsmartphones – (EN)
“Designed to charge all” – Geeky Gadgets
"udoq fits them all” – Pichengine
"udoq is future proof” – Dave Graveline – into tomorrow – (EN)
"No More Cables!" - Simon Hill - Digital Trends
“fully customizable docking station” - TechSpltr - (EN)
"udoq looks great, and it can handle all of your device charging needs" - Judie Stanford - Gear Diary

Press Downloads

udoq offers journalists an extensive press kit. Please click on the icons below to download texts, images, gif animations and films in English from our server.

We are not alone

Marwin-PD logo

Product design and development by marwin Product Development, a global service agency for product development based in Munich, Germany.
www.marwin.eu

Everything has its place here

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