Right to Cancel

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of cancellation shall be fourteen days from the date on which you or a third party you designate, which is not the shipment carrier, has or has taken possession of the latest goods.

In order to exercise your right to cancel, you must inform us (udoq GmbH, Trogerstr. 38, 81675 Munich) about your decision to cancel this contract using an unambiguous message (via postal letter or fax or e-mail).

In order to adhere to the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Cancellation Process

If you cancel this contract, we shall pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you chose a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. For such refund, we will use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for any fees for the refund. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is considered with if you send the goods before the end of the deadline of 14 days.

We shall bear the cost of return.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Sample of Cancellation Form

(If you want to cancel the contract, please fill out this form and return it.)

to: udoq GmbH, Trogerstr. 38, 81675 Munich, German, e-mail: shop@udoq. De

I hereby revoke (your name and address):



the contract concluded by me for the purchase of the following goods:


  • Order number ____________________
  • Ordered on _______________________
  • Received on ______________________
  • date __________________________

Address for returns: udoq GmbH, Salzstr. 8, 85622 Feldkirchen, Germany